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Product  & Refund Policy 

Effective Date: 03/15/2025

 

1. Introduction
These Terms of Service ("Terms") govern your use of the services provided by Virtual Vitality LLC ("we," "our," or "us"), including but not limited to weight loss programs, hormone optimization, wellness services, and the sale of products from Evexias Health Solutions. By using our services, you agree to comply with and be bound by these Terms.

 

2. Services Provided
Virtual Vitality offers a range of health and wellness services, including but not limited to:

  • Medication-assisted weight loss programs

  • Hormone health optimization consultations and treatments

  • Nutritional and lifestyle coaching

  • Personalized healthcare consultations 

  • Products from Evexias Health Solutions (nutraceuticals, hormone therapy, etc.)

These services are provided by licensed healthcare providers, including Board-Certified Nurse Practitioners.

 

3. Eligibility
You must be at least 18 years old and a legal resident of a jurisdiction where Virtual Vitality LLC’s services are legally available. Certain services, including the sale of Evexias Health Solutions products, may be restricted based on state or local laws.

 

4. Consultation Process

  • All services require an initial consultation with a licensed healthcare provider.

  • During the consultation, you will be asked to provide a comprehensive health history, including any current medical conditions, medications, and lifestyle habits.

  • Based on your consultation, our healthcare provider will recommend a personalized treatment plan, which may include medications, lifestyle changes, and other services, including Evexias Health Solutions products.

 

5. Medication-Assisted Services

  • Medications prescribed through Virtual Vitality LLC are sourced from FDA-regulated compounding pharmacies that meet all necessary regulatory requirements.

  • You agree to use prescribed medications only as directed by your healthcare provider and understand the potential risks and benefits of any treatment plan.

  • Medications and treatments may be subject to approval based on your health assessment.

 

6. Payment and Billing

  • Payment for consultations, treatments, services, and Evexias Health Solutions products is due at the time of service or as specified in your treatment plan.

  • Virtual Vitality accepts various forms of payment, including credit/debit cards and other approved methods.

  • Prices for services and products will be discussed during the consultation, and you will be informed of the costs upfront.

 

7. Cancellation and Rescheduling

  • If you need to cancel or reschedule a consultation, please provide at least 24 hours' notice to avoid cancellation fees.

  • Appointments that are missed or canceled without proper notice may result in a fee or forfeiture of the scheduled consultation.

 

8. Privacy and Confidentiality

  • Virtual Vitality LLC is committed to protecting your privacy and complying with the Health Insurance Portability and Accountability Act (HIPAA).

  • We take all necessary steps to protect your personal health information, which is used only for purposes of providing healthcare services, including the sale of Evexias Health Solutions products, and as otherwise required by law.

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9. Limitations of Liability

  • Virtual Vitality LLC does not guarantee specific health outcomes or results from the services provided.

  • You understand that all medical treatments and health-related decisions carry risks, and you agree to follow your healthcare provider's advice and instructions for optimal results.

  • In no event shall Virtual Vitality LLC be liable for any indirect, incidental, or consequential damages resulting from the use of our services, including Evexias Health Solutions products.

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11. Termination of Services
Virtual Vitality LLC reserves the right to suspend or terminate services at any time for any reason, including but not limited to failure to comply with these Terms or behavior that disrupts the services provided.

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12. Modifications to Terms
Virtual Vitality LLC may update these Terms of Service from time to time. Any changes will be posted on our website, and it is your responsibility to review the Terms regularly. Your continued use of our services constitutes acceptance of the updated Terms.

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13. Governing Law
These Terms will be governed by and construed in accordance with the laws of the state where Virtual Vitality operates, without regard to its conflict of law principles.

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14. Refund Policy

Due to the nature of prescription medications, all sales are final. We cannot accept returns or offer refunds on any medication once it has been dispensed, in compliance with federal and state regulations.

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If you receive the wrong medication or there is an error with your order, please contact us immediately so we can correct the issue. 

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15. Delivery Timeframe

Orders are typically delivered in 5-7 business days from time of order. Delivery times may vary depending on location and shipping carriers. 

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16. Contact Us
If you have any questions about these Terms of Service, please contact us:

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By using Virtual Vitality LL'C’s services, you acknowledge that you have read, understood, and agree to these Terms of Service.

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