Privacy Policy

Effective Date: 03/15/2025

1. Overview
At Virtual Vitality LLC, we value the privacy and confidentiality of your personal health information. This Privacy Policy outlines how we collect, use, store, and protect your personal and medical data in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

2. Information We Collect
We collect personal health information (PHI) necessary to provide you with our services, which may include:

  • Full name, contact details, and demographic information

  • Medical history, current health status, and treatment preferences

  • Prescription information, lab results, and medication history

  • Payment and billing information for services rendered

3. How We Use Your Information
We use your information to:

  • Provide personalized healthcare services and treatment plans

  • Conduct virtual consultations through our secure telemedicine platform (OptiMantra)

  • Process payments and manage billing for services provided

  • Communicate with you regarding your treatment, appointment scheduling, and follow-up care

  • Ensure your care is coordinated with licensed healthcare providers and relevant medical professionals, including those at Evexias Health Solutions when applicable.

4. Sharing Your Information
We do not share your personal health information with any third parties without your consent, except as necessary to carry out our services or as required by law. This includes:

  • Sharing information with healthcare providers for coordinated care, with your consent

  • Complying with legal obligations, such as providing information to regulatory authorities or law enforcement when required by law

  • Utilizing third-party services for billing, payment processing, and customer support under strict confidentiality agreements

5. HIPAA Compliance
Virtual Vitality LLC is committed to HIPAA compliance. We take all necessary precautions to safeguard your protected health information (PHI) and ensure that it is stored, transmitted, and accessed securely. HIPAA-compliant measures include:

  • Encryption of electronic health records and communications

  • Secure storage of PHI in compliant systems

  • Limiting access to PHI to authorized personnel only

  • Training staff to handle health information according to HIPAA guidelines

6. How We Protect Your Information
We implement strict security measures to protect your personal health information, including:

  • Encrypted data transmission and storage

  • Secure access controls to limit unauthorized access to your data

  • Regular monitoring and audits to ensure compliance with security standards

7. Your Rights Under HIPAA
Under HIPAA, you have the right to:

  • Access and request a copy of your health records

  • Request corrections or amendments to your health records if you believe they are inaccurate

  • Request restrictions on how your health information is used or shared

  • Receive an accounting of disclosures of your health information

  • File a complaint if you believe your privacy rights have been violated

8. Retention of Your Information
Your health information is retained for as long as necessary to provide care, comply with legal requirements, or for other legitimate business purposes. After the retention period, your information will be securely deleted or anonymized.

9. Contact Us
If you have questions or concerns about your privacy or how your health information is handled, please contact us:

  • By email: lisacline.virtualvitality@gmail.com

  • By phone: 681-234-4287

10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. Any changes will be communicated to you, and the updated policy will be posted on our website. We encourage you to review this policy regularly to stay informed about how your information is protected.

By using our services, you consent to the collection, use, and sharing of your personal health information as described in this policy.